Client Program Manager I

Full-time
Office-based
Raleigh, NC

We’re seeking an experienced Client Project Manager I to join our team. This role is ideal for someone with a strong client management and engineering background, preferably with exposure to civil and structural engineering clients and their projects. You’ll ensure client satisfaction, manage project timelines, and foster strong relationships within a dynamic and fast-paced environment.

Key Responsibilities:

• Serve as the primary liaison for assigned clients, maintaining regular, proactive communication to ensure high engagement and satisfaction.
• Collaborate with cross-functional ETS teams to align services with client goals and requirements.
• Oversee project initiation and setup, ensuring all project documentation and communication records are accessible and current.
• Monitor project timelines and deliverables, ensuring timely delivery meets or exceeds client expectations.
• Address potential issues proactively, ensuring a seamless and positive client experience.
  
  

What We’re Looking For:

• 5+ years of client management experience, with a strong understanding of engineering project workflows and procedures.
• Proven ability to manage multiple projects simultaneously and meet tight deadlines.
• Exposure to civil and structural engineering clients is highly preferred.
• Excellent communication and relationship-building skills.
• Detail-oriented with a proactive approach to problem-solving.
  
  

Additional Requirements:

• Must have a valid driver’s license and meet insurance eligibility requirements.
• Must pass a drug screen and background check.
  
  

What We Offer:

• Salary range of $70,000 – $ 80,000, based on experience.
• Comprehensive benefits package including medical, PTO, and 401(k).
• Opportunities for growth and development in a supportive environment.
• Collaborative company culture focused on innovation.